Support

User documentation

GRICAD user documentation is available here https://gricad-doc.univ-grenoble-alpes.fr/.

User portal

The PERSEUS portal for creating an account on our infrastructure for certain digital services.

Digital services support

All requests can be made via our e-mail tracking tool: sos-gricad@univ-grenoble-alpes.fr or directly via the interface: https://sos-gricad.univ-grenoble-alpes.fr.

Support for research

Help with managing research data (data management plan, storage, etc.) sos-data@univ-grenoble-alpes.fr.

Help with managing search codes: sos-codes-recherche@univ-grenoble-alpes.fr.

Support for use of other site infrastructures

Server hosting support

You can contact the Datacenter Technical Committee: ct-datacenter@univ-grenoble-alpes.fr.

Support on the SUMMER storage platform

For further information or support, please contact summer-demandes@univ-grenoble-alpes.fr. Your e-mails will trigger the opening of a ticket that you can follow via the website https://help.univ-grenoble-alpes.fr On the SUMMER website you will find all the information about the platform and the online forms for requesting and extending volumes.

Support for the WINTER virtualisation platform

You can simply contact the Operational Technical Committee by email at the following address: ct-virtu@univ-grenoble-alpes.fr.

Support on the SPRING network platform

For further information, please contact the SPRING Technical Committee by email at the following address: spring-contact@univ-grenoble-alpes.fr. If you wish to report an incident or request support, please write to: spring-support@univ-grenoble-alpes.fr.